02 9418 7565
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Why do FAQs matter?FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.
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What is an FAQ section?An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".
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Where can I add my FAQs?FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.
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Who will edit my video?We have trusted, talented editors all over Australia and the world. We select the right person for each project.
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How much does a video cost?That's an interesting question. It really depends on what you need. It can cost a little or a lot. Have a look at our pre-scoped solutions to give you an idea. https://www.thinkframe.media/packages
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Do you make bespoke videos?ThinkFrame Media is a full-service video production company. We will take a brief, think carefully about your communication needs, and deliver a solution to meet your budget and timeline. Check out our bespoke video briefing page. https://www.thinkframe.media/bespoke-video-production
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How do I raise an issue with my project?If you have any issue with your project, you can send us an email or give us a call. We will always be available to help. ThinkFrame Media is not a technology platform, we are a production company. The people working on your project will have intimate knowledge of your content. You can call us on (02) 9418 7565.
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How do I access my footage?We can provide you with a download link so you can access your footage. We will also provide you with all files associated with your project when the job is complete.
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How do I upload a brief?Providing a brief is easy. We accept any file for uploading a briefing document but we recommend Microsoft Word, PowerPoint or PDF. Simply click on the 'Upload Brief' button and select the file you want to upload. You can upload a brief on this page: https://www.thinkframe.media/bespoke-video-production
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How does the process work?We try to keep things simple. You can select from our range of customisable, pre-scoped options or we'll take a brief from scratch. Then we'll work up an idea for your video and pitch it to you with a cost estimate. Check out more info here: https://www.thinkframe.media/how-it-works
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How long will my project take to complete?It depends exactly what you need, where you need to shoot, how much animation is required, and the resources needed. We work to your timeline and we'll design the project around your deadlines and budget.
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How do I pay for my project?We will issue an invoice that can be paid online with Visa, Mastercard, and American Express. We also offer 30 day accounts.
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How do I start my video production?We maske it easy to start the process. You can browse our customisable, pre-scoped packages to give you some ideas. https://www.thinkframe.media/packages If you know exactly what you need, you can jump straight to our online briefing tool. https://www.thinkframe.media/bespoke-video-production. We accept any file for uploading a briefing document but we recommend Microsoft Word, PowerPoint or PDF. Simply click on the 'Upload Brief' button and select the file you want to upload. Of you can just give us a call to talk through your needs.
Behind the Action
Quality video production can be complex. We make it easier for large and small businesses because we get to know your content properly, understanding your communication needs, and then creating quality content that targets your audience.
We offer pre-scoped, pre-priced video production solutions that can be tailored to your needs. It's a transparent process that can help you kick-start your video production quickly.
And it doesn't end with one video. We build lasting relationships with our clients. You benefit from us building knowledge of your business, leading to a short-hand. We get to know what you like and what you don't. We are an extension of your team, working for your brand.
With over 20 years in the businessm we've filmed in every environment imginable.
We match the right creatives and crew to suit your project. We have a network of the industry's best. We listen, we interpret and we create engaging video content that suits your story and your audience.
We are not a technology platform; we are talented creators ready to deliver fast, efficient and high quality video production.
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