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02 9418 7565

How it Works

Personal service. Agile approach.

We focus on understanding your business and your communication needs. We form long-term relationships that go beyond the here and now.

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Plan your message

Think about the key messages you want to commununicate to your audience, and the style you would like your video to follow.

Download our handy video think tool.

Two options to kick-start your project

Select from pre-scoped video options to match your content type, or if you know what you want, jump straight to our custom briefing tool. 

Pre-scoped Solutions
Custom project

Select your content type

  • Browse from a range of pre-scoped solutions that relate to your needs.
     

  • Select the template that suits your communication needs and budget.
     

  • Tell us about your project and we'll be in touch to confirm we understand your brief.
     

  • We will submit a formal proposal quickly so your project can start!

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Production process

  • After submitting your brief, we'll get back to you within 24 hours to confirm your needs and provide a quote.
     

  • You will have a producer as one single point of contact, who understands the project and your unique needs.
     

  • We'll select the right creative team.
     

  • We can write or edit your script to ensure your key messages are captured.
     

  • We'll plan the production to ensure delivery on time and to budget.
     

  • We'll manage the production from end-to-end for a smooth process. This is not a technology platform, it is a person to person solution.

Tell us about your needs

  • Our online production brief will guide your through the process of sharing your needs.
     

  • You can define your audience, your preferred style and tone, as well as your key messages.
     

  • You can include examples of existing video content you like.
     

  • You can even upload a pre-prepared brief in MS Word, PowerPoint, or PDF.
     

  • A producer be in touch to confirm your needs and provide a quote.

  • Why do FAQs matter?
    FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.
  • What is an FAQ section?
    An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".
  • Where can I add my FAQs?
    FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.
  • Who will edit my video?
    We have trusted, talented editors all over Australia and the world. We select the right person for each project.
  • How much does a video cost?
    That's an interesting question. It really depends on what you need. It can cost a little or a lot. Have a look at our pre-scoped solutions to give you an idea. https://www.thinkframe.media/packages
  • Do you make bespoke videos?
    ThinkFrame Media is a full-service video production company. We will take a brief, think carefully about your communication needs, and deliver a solution to meet your budget and timeline. Check out our bespoke video briefing page. https://www.thinkframe.media/bespoke-video-production
  • How do I raise an issue with my project?
    If you have any issue with your project, you can send us an email or give us a call. We will always be available to help. ThinkFrame Media is not a technology platform, we are a production company. The people working on your project will have intimate knowledge of your content. You can call us on (02) 9418 7565.
  • How do I access my footage?
    We can provide you with a download link so you can access your footage. We will also provide you with all files associated with your project when the job is complete.
  • How do I upload a brief?
    Providing a brief is easy. We accept any file for uploading a briefing document but we recommend Microsoft Word, PowerPoint or PDF. Simply click on the 'Upload Brief' button and select the file you want to upload. You can upload a brief on this page: https://www.thinkframe.media/bespoke-video-production
  • How does the process work?
    We try to keep things simple. You can select from our range of customisable, pre-scoped options or we'll take a brief from scratch. Then we'll work up an idea for your video and pitch it to you with a cost estimate. Check out more info here: https://www.thinkframe.media/how-it-works
  • How long will my project take to complete?
    It depends exactly what you need, where you need to shoot, how much animation is required, and the resources needed. We work to your timeline and we'll design the project around your deadlines and budget.
  • How do I pay for my project?
    We will issue an invoice that can be paid online with Visa, Mastercard, and American Express. We also offer 30 day accounts.
  • How do I start my video production?
    We maske it easy to start the process. You can browse our customisable, pre-scoped packages to give you some ideas. https://www.thinkframe.media/packages If you know exactly what you need, you can jump straight to our online briefing tool. https://www.thinkframe.media/bespoke-video-production. We accept any file for uploading a briefing document but we recommend Microsoft Word, PowerPoint or PDF. Simply click on the 'Upload Brief' button and select the file you want to upload. Of you can just give us a call to talk through your needs.
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